Recognition and analysis of
calls

Easily track the quality of your calls with our advanced transcription and speech analysis technologies.

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Quality control
100% calls

A convenient dashboard allows you to see the overall call statistics and shows calls that do not meet your quality criteria.

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Chatbot & CRM
Integration

Automatic notifications about calls with a critical level of quality and the ability to instantly respond to them.

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Step №1

Automatic download of calls from your server.

After the call is completed, it is automatically loaded by our system. There is also a manual way to download audio recordings.

  • Individual configuration for your server
  • Instant synchronization
  • Immediate notifications in case of download errors
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Step №2

Transcription - translation of audio into text

Our service translates the call into text with high recognition quality and performance – just 5 minutes after receiving the audio file, you can already get all the analytics on it.

  • Support for multiple languages
  • High quality recognition
  • Fast operation of the service
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Step №3

Keywords - filling the database

Based on your requirements, we compile a list of recognizable phrases and highlight them in a convenient interface:

  • Mandatory phrases of each call
  • Phrases corresponding to a specific scenario
  • General list of possible communication phrases
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Step №4

Positive and Negative phrases for tracking

Easily add and track both negative and positive words that are taken into account in the final evaluation of the call and highlighted in the transcribed text:

  • Negative words: mats and swearing
  • Words parasites
  • Positive words: greetings, thanks
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Step №5

Text analysis - keyword search

Based on your requirements, we compile a list of recognizable phrases and highlight them in a convenient interface:

  • Negative words: mats, parasitic words
  • Positive words: greetings, thanks
  • Dialog phrases: checking the age of the client
  • Deletion of personal information about the client - confidentiality
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Step №6

Confidentiality - deletion of the client's personal data

The original audio files are deleted immediately after transcription. Personal data of users should not be available – we recognize any information of this nature:

  • Full name, phone number, address
  • TTN, delivery address
  • Email, messengers
  • Payment amounts, order numbers
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Step №7

Call quality assessment

We develop formulas for calculating the quality of the conversation and assign an overall rating to the call. We output detailed information on the found criteria:

  • The allowed pause in the conversation has been exceeded
  • Loud speech of the operator
  • Depending on the subject, we take into account the necessary set of mandatory phrases
  • Detailed list of parameters used for evaluation
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Step №8

Statistics of calls and agents

A set of all important parameters involved in the evaluation of the call. Development of statistics necessary for your company.

  • Agent statistics
  • Statistics by lines
  • Statistics on the best and worst agents
  • Dynamic range: for today or for any period
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Step №9

Dashboard summary information

Set of all important data for the specified time periods. Individually developed dashboard for your specific needs.

  • Roles access
  • Easy to understand graphic view
  • Could easily update interface at your request
  • LIVE data actual for right now
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Step №10

Chat-bot & CRM integration

Immediate notifications about critical issues with chat-bots or integration with your CRM system.

  • Telegram, Viber, WhatsUp integration
  • Customizations for your needs
  • Send any custom data to your CRM
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Service missions

Our goal is to improve communication between you and your clients.

Interface developed
for your needs
Integration with services of our company
You will know the real situations with your calls.
Saving money on manual labor

Usage examples
Transcription service

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Bad words

Learn about conflict conversations
The conversation with the found negative word will be highlighted in the dashboard, and on the transcription detail page, these words will be highlighted.
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Conversation script

How exactly does the operator follow the script?
Each dialogue usually contains basic phrases (greeting, farewell) and additional phrases depending on the subject.
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Raised tone

We detect loud, quiet speech and silence
A conversation in raised tones, with very quiet speech, or with long pauses - will be displayed in the dashboard indicating the timing. Super easy to use!
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